FAQ

Frequently Asked Questions

🔧 1. How long does it take to prepare a computer?

Delivery time depends on the model:

  • Computers ready for pickup: 1–2 days
  • Assembled/custom computers: 3–7 days
  • Decorated computers: 5–10 days

You will receive the exact date after placing your order.

🚚 2. Do you ship computers by courier?

❌ No. Decorated computers are never shipped by courier.

Due to the risk of damage:

  • 3D decoration elements,
  • lighting,
  • internal details of the set,

Decorated computers are either picked up in person or delivered by us within the Netherlands .

Standard computers (without decorations) can be shipped by courier.

🚗 3. Where do you deliver computers?

Shipping and delivery is only available within the Netherlands .

🏠 4. Can I pick up the computer in person?

Yes! Personal collection is possible by prior arrangement:

📍 Pieter Biggestraat 35A
3257 AR Ooltgensplaat

🛠️ 5. Is there a warranty on the sets?

Yes.

  • Components: 12–36 months (manufacturer's warranty)
  • Assembled computers: minimum 12 months
  • Decorative elements: store or manufacturer warranty
  • Lighting and accessories: as per product description

Want details? See the Warranty Terms page.

💸 6. What payment methods are available?

We accept (if active):

  • ideal
  • Klarna Pay Later
  • Klarna Pay in 3
  • in3 (payment in 3 installments, no interest)
  • Payment card
  • Bank transfer
  • PayPal

♻️ 7. Can I return the computer?

Yes, but with exceptions:

Decorated computers (custom)

Only standard components can be returned - decorations cannot be returned because they are individually made.

The return must be made in person

If your computer:

  • was provided by us
  • was picked up in person
  • then you cannot send it back by courier .

🧾 8. Can I return accessories or components?

Yes, within 14 days if they are in:

  • intact,
  • unused,
  • complete,
  • original packaging.

🧰 9. Can I ask for additional components to be installed?

Yes! We offer:

  • lighting installation,
  • assembly of 3D elements,
  • additional decorations,
  • modernization of sets.

Ask us - we will quote individually.

⚙️ 10. Do you offer post-purchase support?

Yes - we guarantee:

  • installation assistance,
  • system optimization,
  • RGB configuration,
  • technical advice,
  • remote troubleshooting.

Support is free under warranty.

🌈 11. Can I order a decoration based on my own design?

Yes - we create custom PC:

  • anime,
  • gaming,
  • 3D printing,
  • figurines,
  • limited sets.

Send us your inspiration and we will prepare a design.

📦 12. How much does shipping cost?

  • Personal pickup: free
  • Delivery by own transport: depending on distance
  • Shipping of components: according to the courier's price list

The cost appears in the cart automatically.

✉️ 13. How can I contact you?

📩 info@xpandgaming.com
📞 +31 6 8232 8477
📍 Pieter Biggestraat 35A, Ooltgensplaat