Privacy Policy

Privacy Policy

1. General Information

This Privacy Policy describes how Xpand Gaming handles personal data, in accordance with the GDPR (EU) and Dutch legislation.

The data controller is:

Xpand Gaming
Address: Pieter Biggestraat 35A, 3257AR Ooltgensplaat
Chamber of Commerce: 98926802
VAT: NL005361884B35
Email: info@xpandgaming.com
Phone: +31621281647

2. What data do we process?

Depending on how you use the webshop, we may process the following data:

Data provided during purchase:

  • first name and last name
  • delivery address
  • email address
  • phone number
  • invoice details (company name, CoC, VAT number)

Technical and statistical data:

  • IP address
  • device and browser type
  • cookies
  • website activity (products viewed, clicks, session duration)

Payment data:
These are processed directly by payment providers (such as Klarna, in3, Mollie, PayPal).
The webshop does not have access to card or bank details.

3. Purposes of data processing

A. Order and delivery

  • processing purchases
  • confirming payments
  • delivery of products
  • communication about the order

B. Customer account

  • purchase history
  • management of login details

C. Warranty and complaints

  • handling of requests
  • customer contact

D. Marketing (with consent)

  • newsletter
  • promotions
  • personalized advertisements (Google, Facebook)

E. Statistics and security

  • analysis of website usage
  • detection of fraud and abuse
  • improvement of the webshop

4. Legal basis for processing

According to the GDPR, we process data based on:

  • Art. 6 par. 1(b) – performance of a contract
  • Art. 6 par. 1(c) – legal obligations (invoicing, administration)
  • Art. 6 par. 1(f) – legitimate interest (statistics, security)
  • Art. 6 par. 1(a) – consent (marketing, cookies)

5. With whom do we share data?

Data may be shared with:

Payment providers:

  • Klarna
  • in3
  • Mollie
  • PayPal (optional)
  • iDEAL / Bancontact

Delivery services:

  • PostNL
  • DHL
  • DPD
  • UPS

(only when shipping products)

Technical service providers:

  • Shopify (hosting)
  • Google (analytics)
  • Meta (advertisements, Facebook Pixel)

Data is never sold to third parties.

6. Cookies

The webshop uses cookies for:

  • website functionality and shopping cart
  • login functionality
  • analysis (Google Analytics)
  • personalized advertisements (Meta, Google)

You can manage cookies through your browser settings.

7. Retention period

  • order data – 7 years (fiscal obligation NL)
  • account data – until account deletion
  • marketing data – until consent is withdrawn
  • warranty and complaint data – up to 3 years after resolution

8. Customer rights (GDPR)

You have the right to:

  • access your data
  • rectify data
  • erase data
  • restrict processing
  • data portability
  • object

To exercise these rights, please contact us via:
📩 info@xpandgaming.com

9. Newsletter and marketing

If you sign up for the newsletter:

  • you will receive marketing messages
  • you can unsubscribe at any time
  • consent is voluntary and not required for purchase

10. Data Security

We take appropriate technical and organizational measures, including:

  • encrypted connection (SSL/HTTPS)
  • security through Shopify
  • limited access to data
  • anti-fraud procedures

11. Minors

The webshop does not knowingly collect data from individuals under 16 years of age.

12. Changes to the Privacy Policy

Xpand Gaming reserves the right to amend this policy.
The most current version is always available on the website.

13. Contact

For questions about personal data:

📩 info@xpandgaming.com
📞 +31621281647